As Operational Technology (OT) infrastructure environments become more complex, support for these environments becomes a bigger challenge. Finding the right mix of people who understand industrial control systems and have the appropriate skillset to support these environments is becoming increasingly difficult. As a result, many companies are now looking at outsourcing, relying on third parties to manage their critical infrastructure.
Outsourcing relieves operators from the burden of staffing and training. Our experienced staff members can “hit the ground running”, addressing infrastructure support issues such as break fix, patching, securing, upgrading and compliance.
As a system integrator, Berkana Resources has developed our managed services skillset by building infrastructure and dealing with the challenges of supporting it for our clients. Our team has deep domain knowledge with supporting critical infrastructure environments to meet or exceed operational requirements. Simply put, outsourcing allows you to focus on running the business, not the technology.
Our vendor agnostic approach allows us to provide Managed Services support to clients with a wide range of technology that includes:
Berkana uses Atlassian’s Jira Service Desk to track issues. This allows us to provide clients with detailed reporting of issues impacting their infrastructure, the time to fix, and when patches/updates were installed.