Managed Services

Operational Technology

As Operational Technology (OT) infrastructure environments become more complex, support for these environments becomes more challenging. Finding the right mix of people who understand industrial control systems and have the appropriate skill set to support these environments is becoming increasingly difficult. As a result, many companies are now looking at outsourcing, relying on third parties to manage their critical infrastructure.

Outsourcing relieves operators from the burden of staffing and training. Our experienced staff members can “hit the ground running”, addressing infrastructure support issues such as break-fix, patching, security, upgrading, and compliance.

As a system integrator, Berkana Resources has developed our managed services skillset by building infrastructure and dealing with the challenges of supporting it for our clients. Our team has deep domain knowledge with supporting critical infrastructure environments to meet or exceed operational requirements. Outsourcing allows you to focus on running the business, not the technology.

OT Infrastructure Support

Our vendor-agnostic approach allows us to provide Managed Services support to clients with a wide range of technology that includes:

• Infrastructure support: systems, networks (LAN, WAN), O/S
• Application support: SCADA, HMI, reporting, alarming, database, historian
• Upgrades: systems, networks, applications
• Production support: client support, change management, documentation
• Patch Management: OS, Applications, Network

Tracking and Reporting

Berkana uses Atlassian’s Jira Service Desk to track issues. This allows us to provide clients with detailed reporting of issues impacting their infrastructure, the repair time, and when patches/updates were installed.